Return and Exchange Policy
Policies
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For the following situations at the time the customer receives the product(s):
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The product was received in defective or damaged condition
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An error was made by the sender by shipping the wrong item(s)
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The shipment was not received within the specified time period
The following remedies will be offered to the consumer for these above-listed cases, within 30 days of the item(s) being originally shipped. Thereafter, no returns, refunds or exchanges are possible.
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The item(s) must be returned to the sender in brand new, unused condition in the original shipping packaging and with all parts, accessories, manuals, and blank coupons and/or warranty cards included. There will be no shipping cost to customer for these returns, and the item(s) will be replaced with the proper items, as originally ordered, at no additional cost to the customer.
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Only if the item(s) are retuned as described in (a) above, the customer has the option of asking for a complete refund, including the cost of the item(s) and the shipping costs. No restocking fees will be charged to the customer in these cases.
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For the following situations at the time or after the time the customer receives the product(s):
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The customer decides that he/she no longer wants the item(s) for any reason (does not like item(s), ordered wrong item(s), etc.)
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The customer placed the order incorrectly online
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The customer ordered an item(s) and then finds a better price and want to return the item(s) to Central Florida Props Marine, Inc.
The following options are available to the customer:
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The item(s) many be kept by the customer, as ordered and delivered.
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Only within the first 30 days after the item(s) are shipped to the customer, the item(s) my be returned to the sender in exchange for other items, if, and only if all of the following four (4) points are fully met. Otherwise, no exchange(s) will be given:
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The customer pays the full shipping costs both for returning the unwanted item(s)s and then the shipping of the replacement item(s).
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The customer pays any restocking fees required by the distributor(s)/manufacturer(s) involved.
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If there are additional product costs associated with the customer changing the original order, the customer will pay all those additional costs.
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The item(s) must be returned in unused, completely new condition, in the original packaging and shipping materials, and with all manuals, warranty cards, instructions, parts, and accessories included.
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Please note in policy option B above, there is NO provision offered for a refund of the customer's money.
Required Steps for Returns and Exchanges
If your situation qualifies you to return or exchange one or more items as defined within solution "A" or "B" as described above, you may return or exchange the item(s) you received by following the steps outlines below. Please remember that after first 30 days from the date that the item(s) were shipped to you, [not the date you received the item(s)] you loose the ability to return or exchange the item(s).
A Return Authorization Number (as explained below) is required before you can return or exchange any item. To receive a Return Authorization Number, you must contact Central Florida Props Marine, Inc. by E-mail at: Info@centralfloridaprops.com
Backorders
Although we make every effort to prevent shortages or backorders and to immediately remove from our online store those items that sell out of stock, occasionally we will sell out of stock on one or more items more quickly than anticipated, thereby creating a backorder situation. If you order an item whose in-stock inventory reaches zero before we can ship the item to you, within 24 hours of your ordering the item we will notify you via email of the back order situation and the approximate shipping date. When a back order situation occurs, your total shipping cost for your order will not be increased, even if we need to split your shipment into two or more packages and ship the items on two or more different days.
Problems With Your Order
Our policy is simple: you, the customer, always come first. If you have any problem or a question about your order, please contact Central Florida Props Marine, Inc. at Info@centralfloridaprops.com Please be sure to include your full name, address and order number in your email so that your order can be properly identified and any problem or question quickly resolved.
Shipping
Most orders are shipped within 5 to 10 Business days. The exception to this is if your item is on a back order situation. Our standard shipping method is UPS ground, with heavy or bulky items being shipped through common carriers. Shipping charges vary by item weight and shipping distance, so we need to know your address before final charges are computed.
Sales Tax
Sales taxes are not levied on orders on the Internet, so you will not be charged for tax.
Credit Cards: 100% Safe Shopping Guarantee
We understand how important it is to you to know
that your credit card and other personal information is safe and secure at all
times. Credit card payments will be taken over the telephone.
Note: Any orders to be shipped outside the United States will need to make
payment via Certified Bank Cashiers Check. No exceptions will be made.
Disclaimer
We regret, but we are not liable for errors in product descriptions, pricing and photographic errors. If you note any errors on our site, please let us know at: Info@centralfloridaprops.com
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